Welcome to LearnByChapter.com – your trusted destination for quality digital education. We aim to provide instant access to structured, curriculum-based learning content. Please read this policy carefully before making any purchases on our platform.
❌ No Refunds on Digital Products
All purchases made on LearnByChapter.com are non-refundable by default due to the instantly accessible nature of digital content.
We do not offer refunds in the following cases:
- Change of mind after purchase
- Mismatch in expectations (format, teaching style, presentation)
- Device/browser/internet incompatibility
- Failure to access due to personal technical issues
- Not using or completing the course
- Accessing more than 10% of the course content
- Refund request raised after 3 calendar days
✅ Limited Refunds – Exceptions
While our general policy is no refunds, we allow exceptions in the following cases:
🔁 1. Duplicate Purchase
If you purchased the same course more than once using the same email, a full refund will be issued for the duplicate transaction.
🎯 2. Incorrect Course/Grade Purchase
If you purchased a course for the wrong subject or grade, you may request a one-time exchange within 3 days (if less than 10% of content is accessed).
⚙️ 3. Course Inaccessibility (Platform Issue)
If your course is completely inaccessible due to a technical issue on our end and we are unable to fix it within 5 working days, a refund may be considered.
📦 4. Unfulfilled Paid Add-ons
If you purchased add-on services (mentorship, live sessions, certificates) that were not delivered, you’ll receive a refund for the undelivered part only.
🌐 Course Access Policy
- Courses are accessible only via your registered account.
- Requires a stable internet connection; content is not downloadable.
- All video lectures, notes, mind maps, DPPs, PYQs, NCERT Solutions, NCERT Exemplars, quizzes, and other resources are available for streaming access only.
- Access is non-transferable and non-shareable
🚫 Summary of Non-Refundable Scenarios
| Situation | Refund Status |
|---|---|
| Change of mind | ❌ Not Eligible |
| Course not used or completed | ❌ Not Eligible |
| Device/internet/browser issue | ❌ Not Eligible |
| Expectation mismatch | ❌ Not Eligible |
| Accessed over 10% of course | ❌ Not Eligible |
| Refund request after 3 days | ❌ Not Eligible |
✅ Before You Buy – Please Check:
- ✔️ Read the full course description and syllabus
- ✔️ Watch sample videos if available
- ✔️ Ensure your device and internet are compatible
- ✔️ Contact support with any questions before purchasing
📬 How to Request a Refund (If Eligible)
- Email us at [email protected]
- Include: Full Name, Registered Email, Order ID, and Reason
- Attach any relevant screenshots or documents
- Submit within 3 calendar days of purchase
- We’ll review and respond within 5–7 business days
⚠️ Note: All refunds are subject to approval at LearnByChapter.com’s sole discretion. Refunds are processed to the original payment method only.
💡 Need Help?
For support with course access, login, payments, or technical issues, contact us:
📧 Email: [email protected]
🕑 Support Hours: Monday to Saturday | 08:00 AM – 04:00 PM IST